Website Care Plans
Our Website Care Packages give you peace of mind by keeping your site up to date, backed up, and secure.
Updates are critical to the health and longevity of your site, and the easiest way to keep your site secure is to keep it updated. Instead of spending hours learning how to back up your site, dealing with a hacked server, or figuring out why your website is down, take advantage of our Website Care Packages.
Website Owners Manual
We provide all our website build clients with all the information they need for the proper care & maintenance of their website once it is launched.
This includes technical details (like their host, domain registrar, DNS records, logins, & more), a maintenance schedule (for daily, weekly, monthly & annual tasks), and a troubleshooting guide for the common problems WordPress websites face.
Care Plan Packages
BASIC
Ideal for Start-up websites
Weekly back-ups
Wordpress Core Updates
Wordpress Plugin Updates
Security Monitoring
Technical Support
Monthly Reporting
ENHANCED
Ideal for Blogs & Large Sites
Daily back-ups (every 24hrs)
Wordpress Core Updates
Wordpress Plugin Updates
Security Monitoring
Technical Support
Monthly Reporting
30mins of content updates*
ULTIMATE
Ecommerce Sites
Hourly back-ups
Wordpress Core Updates
Wordpress Plugin Updates
Security Monitoring
Technical Support
Monthly Reporting
Auto image size reduction for site speeds
60mins of content updates*
* Content Updates : Use this time for content updates, strategy calls, coaching, design updates, graphic design, small SEO tweaks, social media, bug fixes.Unused time does not roll over to the next month. Additional hours are charged at £85 per hour.
Frequently Asked Questions
HOW OFTEN IS THERE A CHECK-UP?
We monitor and update your sites daily and weekly depending on the level of service you take out with us.
WHAT HAPPENS IF THERE’S A PROBLEM
If there is an issue you can simply call us on 01403 907080 or email [email protected] and we can investigate and rectify any issues you are having
HOW CAN I ACCESS OLD VERSIONS OF MY SITE?
If your site is completely down, we can simply restore the site back to its last backup. Again depending on your level of service backups range from hourly to weekly
WILL I LOSE ANY OF MY SEO WHEN YOU DO CHECKUP?
No. Everything is restored back to how it was as per your latest backup
WHAT ARE YOUR HOURS OF OPERATION AS MY ONLINE STORE IS OPEN 24 HOURS?
Mon-Fri 8am till 8pm are our standard hours. If you require extended support hours then this can be offered at an additional fee.
IF MY SITE CRASHES AND NEEDS TO BE RESTORED HOW LONG DOES IT TAKE?
It depends on the size of your site, but on average between 10 to 20mins. As soon as your site is 100% restored we will contact you and let you know and advise on any issues or possible concerns that you need to be aware of.
IS THERE AN ACTUAL PERSON I CAN SPEAK TO IF I HAVE A PROBLEM?
Yes. No call centres, no automated systems, straight through to a real-life person.
CAN I MOVE MY BACKUP TO A NEW DOMAIN NAME IF I GET A NEW DOMAIN?
Yes. We can move this over from any domain name to a new one without any issues or downtime.
DO YOU OFFER A LANDLINE I CAN CONTACT IN AN EMERGENCY?
Yes. Our contact number is 01403 907080.
I THOUGHT HOSTING COMPANIES DID SITE BACKUPS?
Most hosting companies no longer support backups and those that do only offer a monthly basic version. With our plans, your site is hosted on an independent server and we also manage your sites themes, updates and security which hosting companies won’t touch either. Any issues, we can restore the site for you, whereas the hosting companies will expect you to do that work. In short, we take away all the pain to keep your online business online
About The Business Machine
We help businesses like yours to standout online, with eye-catching websites along with proven digital marketing techniques to drive customer and sales.
We are a full service, web marketing agency that will change how your business works.